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AFMP Frequently Asked Questions
Everything you need to know about AFMP accreditation.
Find answers to common questions about AFMP requirements, training, applications, renewal, and the pilot program.
What is the Accredited Final Mile Professional (AFMP)?
The Accredited Final Mile Professional (AFMP) is NHDA's flagship accreditation program designed specifically for final mile delivery carriers and delivery professionals. AFMP establishes standards for operations, compliance, training, and performance. Accredited organizations demonstrate their commitment to delivering safe, reliable, and professional customer experiences. Learn more about AFMP
Why was the AFMP program created?
The final mile is often the only direct interaction a customer has with a retailer's brand. AFMP provides an industry-backed framework that promotes:
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Safer delivery operations
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Greater consistency and accountability
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Improved customer experiences
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Reduced operational and compliance risk
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A stronger, more professional workforce
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Industry-wide standards for service excellence
The program also helps retailers, shippers, and 3PLs identify delivery partners that meet recognized industry standards.
Who is AFMP designed for?
AFMP is designed for final mile delivery carriers and delivery organizations that want to demonstrate excellence in safety, compliance, training, and operational performance. Benefits of AFMP
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What are the requirements to earn AFMP accreditation?
To earn and maintain AFMP accreditation, organizations must:
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Complete required training
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Track performance metrics
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Maintain business compliance
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Adopt industry best practices
View accreditation requirements
What training is required?
At least 75% of delivery teams must complete AFMP-approved training and certification requirements.
What performance metrics must organizations track?
Organizations must collect and report:
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Customer satisfaction
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On-time delivery performance
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Damage rates
What business compliance requirements must organizations maintain?
Organizations must maintain:
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Required insurance coverage
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Valid business licenses and permits
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Supporting documentation demonstrating compliance
What best practices are included in AFMP?
Participants must demonstrate implementation of recognized industry standards and operational best practices, including:
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Safety procedures
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Background checks
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Drug testing
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Professional delivery operations
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How do I begin the accreditation process?
The primary contact for the organization submits an interest form through the NHDA website. NHDA will review the submission and establish the organization's account in the learning management system. The primary contact will then receive access to continue the application process within LUMA.
What is the application process?
Step 1: Submit the interest form.
Step 2: Upload required supporting documentation.
Step 3: Application review and processing.
Step 4: Upon approval, learning modules are released to learners.
Step 5: Receive accreditation approval and recognition.How long does the application review process take?
Applications are expected to be reviewed within approximately 7–10 business days.
How long do learners have to complete the required training?
Learners have 60 days to complete the required learning once modules have been assigned.
Who is responsible for managing learner completion?
The carrier administrator is responsible for ensuring that learners complete all required training and can track progress through the LUMA dashboard.
Is AFMP a one-time accreditation?
No. AFMP requires ongoing participation and reaccreditation to demonstrate continued commitment to safety, professionalism, and operational excellence.
What is required to maintain AFMP accreditation?
To maintain accredited status, organizations must:
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Continue meeting AFMP training requirements
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Maintain required insurance and licensing
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Submit required performance data
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Demonstrate ongoing adherence to industry best practices
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Complete renewal requirements prior to accreditation expiration
Do accredited organizations need to complete training again during renewal?
Yes. As part of the reaccreditation process, organizations must reapply, resubmit required documentation, and complete the required training modules again.
How often is AFMP renewed?
AFMP accreditation is renewed annually to ensure organizations continue to meet program standards and remain current with industry best practices.
Will accredited organizations be required to report performance data?Yes. Organizations are required to submit operational performance data as part of maintaining accreditation. This includes key performance measures such as customer satisfaction, on-time delivery performance, and damage rates.
Why is reaccreditation important?
Reaccreditation helps ensure:
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Industry standards remain current
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Employees stay up to date on best practices
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Customers and business partners maintain confidence in accredited organizations
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Accredited carriers continue to differentiate themselves in the marketplace
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How much does AFMP accreditation cost?
As part of the AFMP pilot launch, accreditation fees are currently waived through December 31, 2026. This allows participating carriers to complete the accreditation process, gain access to training, and help shape the future of the program at no cost during the pilot period.
Why are fees being waived during the pilot?
The pilot period is designed to help NHDA gather feedback, validate the accreditation process, and support early adoption of industry standards across the final mile delivery community.
Will there be accreditation fees in the future?
NHDA anticipates establishing a formal fee structure following the pilot period. Future pricing information will be announced prior to the end of the fee-waiver period.
Still Have Questions?
If you need assistance with eligibility, training requirements, applications, accreditation status, or renewal, contact the NHDA Accreditation Team at AFMP@nationalhomedeliveryassociation.org.
Underwritten By:
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