About Us | NHDA

About the NHDA

Setting the Standard for

Home Delivery

In 2013 ten of the leading home delivery companies specializing in the “white glove” delivery of appliances, furniture and large electronics to homes came together to address common interests. These ten firms founded the National Home Delivery Association with a shared commitment to enhancing the industry through training, setting standards for customer service and enhancing the profile of this vital segment of America’s retail economy.

Mission Statement

The National Home Delivery Association (NHDA) is committed to serving the needs and interests of individuals, companies, and organizations that deliver furniture, appliances, and electronics to the home by promoting the highest standards of professionalism and customer service.

The Last Mile Logistics Industry

This is the golden age of last mile logistics. Increasingly, the internet is the shopping venue of choice for people all over the world. Smaller product, purchased over the internet, and shipped as parcels, are handled inexpensively and expeditiously. This is not the case with big-ticket items – furniture, appliances, electronics, etc.

The NHDA is an association of third-party logistics companies that specialize in last mile delivery, and have been delivering to your homes from brick and mortar retailers for years. We are now doing the same for purchases made over the internet.

We service the public, our clients and their customers with excellence and integrity.

OUR PROGRAMS

EDUCATE

Provide a peer-to-peer leadership venue for addressing the strategic challenges facing the industry.

GUIDE

Promote ongoing education at all levels of the home delivery industry.

DRIVE

Develop and promote methods to attract talent to all levels of the industry, from management to independent contractors.

REPRESENT

Serve as the voice of the home delivery industry to address the regulation, legislation, and litigation impacting the industry.

ANALYZE

Develop industry standards for companies and independent contractors engaged in any and all aspects of home delivery.

To bring it all together, NHDA manages and hosts an annual Home Delivery Forum for interested parties to discuss issues of common concern in the home delivery industry.

CONVEY

OUR COUNCILS

Woman In Home Delivery Council

The WHDC provides a platform for women in the home delivery segment to network, mentor and build skills to foster greater opportunities for professional development in this growing economic segment.

NHDA Advocacy Council

The Advocacy Council provides a framework for NHDA members to engage collectively in the federal, state and regulatory arenas on behalf of the home delivery industry.

NHDA Risk Management Council

The RMC brings together legal, insurance and risk management experts to serve as a resource for the NHDA members and as focal point for programming related to this critical industry challenge.